Shipping Policy

Courtney Knockel Artistry currently only ships within the US. Note that you will receive a confirmation email when your order is placed, and an additional email when your items ship along with a tracking number if applicable (orders containing only stickers may not receive tracking information). If you have not received an email, please check your junk folder.

Domestic Orders: Please allow between 7-14 business days for your order to be shipped out. This does not include weekends or holidays. Note that this does not include delivery time through the carrier (packages are shipped through USPS First Class or Priority Mail).

Please note that we are not responsible for lost or stolen items. No refunds will be issued if a package is lost or misplaced in transit. If necessary, contact USPS to start a missing mail search request.

Pre-orders: Items that are marked as “pre-order” are not yet in stock. Due to this, pre-order items may take longer to process and ship. We ask that you please allow for an additional 1-4 weeks for these items to ship. We are grateful for your patience! No refunds are eligible during this waiting period; items must be received by buyer before initiating refund. Please note that occasionally manufacturers run into problems during production of an item and the release date may be changed, pushing shipping dates further than what is noted. We will keep our customers up to date if any changes shall occur.

Courtney Knockel Artistry fulfillment varies from product to product. Please note that some items may arrive in separate packages due to fulfillment location. If you have only received part of your order, please note that the rest of your order is on its way. All orders processed will be shipped.

Courtney Knockel Artistry operates during regular business hours (Mon - Fri) in Central Standard Time. If you have reached out about your order via email, please allow for 1-2 business days for a response. Thank you for your support!